My family had patronised your Punggol Plaza branch on Friday 1 May 2:18pm, and would like to offer our feedback regarding the visit.
We were seated at Table 02, which gave us a good view of the cutting boards and sauce/soup area of your open kitchen. We were shocked and disgusted by the poor hygiene shown in particular by 2 of your employees, Cheng Wu and Stanley.
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Firstly, Cheng Wu was wearing a disposable glove on only his left hand. His right hand was bare, and he used this hand to do everything.
He used his right hand to open the fridge door, to peel off raw beef slices from the storage container, to grab and arrange the raw vegetable salad, and to hold and transport fried cutlets. He did all this in continuous motion, not once pausing to wash his hands. In fact, throughout our 1-hour lunch, we were observing him and not once did he wash his hands.
Also, there were 2 cutting boards on the table, a big blue one, and a small white one. Cheng Wu used the white cutting board to cut raw prawns, then wiped it with a 'good morning' towel. Cooked fried cutlets were put on the blue cutting board to be cut and served, which was then wiped down with the same towel!
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Secondly, Stanley was scooping out some curry when he dropped the entire ladle into the curry sauce. He put his fingers into the sauce to pick up the ladle, and accidentally dropped it onto the floor. So he picked it up and just ran it under the tap, without scrubbing or using any detergent.
Then he proceeded to put the scoop back into the sauce, without wiping it dry of dripping water from the tap. Water was still dripping from his hand as he carried the plate to the counter for delivery to the customer, dripping all over the raw sushi that his colleague was slicing near the counter.
Stanley then dipped his wet hand into the container holding dried seaweed flakes to grab some and sprinkle over the dish he was preparing. This is despite the fact that there was a spoon in the container that he could have used.
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We also observed some other unhygienic practices by other staff, such as using their apron to wipe dry a spoon before dunking it into soup ramen for serving. A few bowls of ramen were also left unattended near raw food for long periods of time before being brought to the counter for serving.
After this experience at Suki Sushi, we will think twice about patronising your branches. We hope that such incidents are not prevalent in all Suki Sushi branches.
As a Japanese restaurant serving raw food, we would think Suki Sushi would put more emphasis on hygiene practices, especially with the recent Geylang Indian Rojak scare and MOH's clampdown on unhygienic eateries.
Regards.
Labels: Cynic In The House
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